Part-Time Advocacy and General Administrator

Advocacy and General Administrator (Part time job share – fixed term)

• Administration and database system support for EPIC’s advocacy and operations teams.
• Provide comprehensive operational and administrative support to the advocacy team.
• Support the functionality, administration and management of the organisation’s database systems and associated reporting requirements.
• Be a strong member of the operations team, providing back office support.

• Manage the weekly referral process of advocacy cases; including pre-checking that information submitted is completed appropriately, preparation of reports for the weekly meeting, inputting of data to the database system and allocation of referrals to the relevant team members
• Coordinate information, referrals and disseminate to the advocacy team and advocacy managers in a timely and efficient manner
• Be a strong member of the back-office team providing general office administrative support including phone management, maintenance of the office calendar, management of the building maintenance, liaising with visitors, service users, and suppliers.
• Provide administrative support to the information and reporting requirements of the advocacy team.
• Respond in an efficient, friendly and appropriate manner to all communications within the office (incoming and outgoing correspondence, emails, telephone calls and in person).
• Liaise with the advocacy managers and regional advocacy team to prepare documentation for meetings and reports. Coordinate meetings and produce minutes.
• Conduct periodic data cleansing, data mining and analysis exercises and disseminate the results to the advocacy managers.
• Gather information, statistics and prepare reports as required, including administration of databases as appropriate to the role.
• Ensure the confidentiality of all information in relation to the children and young people who use the service.
• Work collaboratively with other administration team members providing cover and support as required.
• Any other duties within the general requirements of the above specification as may be required.

• Participate actively in team, planning, events and staff meetings as required to function effectively within the organisation.
• Participate in regular supervision with your line manager.
• Be vigilant to any health and safety risks, and data protection risks in the workplace and bring any concerns to designated officers and/or your line-manager.

Work closely with your job share partner to ensure seamless handovers and continuity of work.

• Experience of working in an administrative and/or data management role for more than 3 years.
• Knowledge of and experience with Salesforce or similar CRM system.
• Experience working with non-profit organisation working with a vulnerable cohort (ideally this person will have the skills to manage difficult calls/ situations with children, young people and people associated with them).
• Excellent IT literacy and administrative skills.
• Excellent written and oral communications skills.
• Excellent organisational skills and attention to detail.
• Ability to prioritise and multi-task under pressure.
• Professional and courteous manner. 
• Strong team player.
• Ability to work on own initiative and contribute to relevant teams and committee work. 

• Commitment to the values and mission of EPIC. 
• Flexibility and adaptability.
• Commitment to ongoing professional development.

• This is a part-time post (20 hours per week) for a fixed term of 12 months.
• There is a six-month probation period.
• Annual leave entitlement of 25 days per annum pro rata
• In addition to annual leave, the office is closed for one day at Easter and three days at Christmas.
• This role will be flexible in line with EPIC’s current hybrid working model – requiring office-based work and some remote work – within the working hours of the organisation.
• Participation in the company pension scheme is matched by a 5% Employer contribution, commencing on completion of the probationary period.
• The post holder will undertake training on Children First (Tusla e-learning programme) and abide at all times by this and by EPIC’s policies on child protection and welfare.
• All roles within EPIC are subject to Garda Vetting.

To apply please send your resume and a cover letter via the Apply Now button below.