*** Closed for applications***

Operations Assistant (Full time 10-month fixed-term contract)

Dublin Office

Job Purpose

The Operations Assistant will be a key member of the team, responsible for implementing improvement programmes in our health and safety system, risk framework and current CRM system.

Key Responsibilities

Health and Safety system

  • Lead on the implementation of recommendations from our most recent audit.
  • Develop and implement an induction training kit for employees.
  • Assist employees and managers to implement their tasks and roles within the system.
  • Recommend additional matters to be considered as part of the system.

Risk Framework

  • Assist the COO in developing an internal training presentation for the new Risk Framework.
  • Deliver the training to EPIC employees.
  • Assist employees in implementing risk assessments in their areas.

CRM System: Salesforce database

  • Support the Operations Team in implementing changes to the system.
  • Develop a training kit and guide for employees on using the system in different departments.

Additional Responsibilities

  • Assist EPIC’s Operations Team to ensure the goals and targets within our annual operational plan are met.
  • Undertake other duties as may be reasonably required from time-to-time.

Desirable Skills and Experience

  • Experience of health & safety and/or risk management systems.
  • Experience of Salesforce database (or similar database system).
  • Experience of working in an administrative and/or data management role for more than 3 years.
  • Excellent IT literacy and administrative skills.
  • Excellent written and oral communications skills.
  • Excellent organisational skills and attention to detail.
  • Ability to prioritise and multi-task under pressure.
  • Professional and courteous manner.
  • Strong team player.
  • Ability to work on own initiative and contribute to relevant teams and committee work.


  • Commitment to the values and mission of EPIC.
  • Flexibility and adaptability.
  • Commitment to ongoing professional development.

EPIC, Empowering People in Care believes in the value of a diverse workforce and encourages applications from people from all ethnic, cultural, religious, and social backgrounds: in particular, Black, Asian, and Minority Ethnic and LGBTIQ+ people. We also welcome candidates with experience of the care system. We are trying to build a more diverse and representative workplace and environment.

This role will be flexible in line with EPIC’s current hybrid working model – requiring some officebased work and some remote work – within the working hours of the organisation.

The post holder will also undertake training on Children First (Tusla e-learning programme) and abide at all times by this and by EPIC’s policies on child protection and welfare.


  • This is a full-time post (35 hours per week), for a fixed term of 10 months.
  • There is a three-month probation period.
  • Annual leave entitlement of 25 days per annum pro rata
  • The office is closed for one day at Easter and three days at Christmas. These holiday days are additional to the annual leave entitlement.
  • Participation in the company pension scheme is matched by a 5% Employer contribution, commencing on completion of the probationary period.
  • All roles within EPIC are subject to Garda Vetting.

Reports to: Chief Operations Officer

Closing Date for applications: 10th May 2023 5:00pm

Salary:  € 30,000 to € 35,000 per annum commensurate with experience.

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